Frequently Asked Questions (FAQ)
Q: Do you accept custom commissions?
A: Yes, absolutely. Victoria accepts custom orders for personalized portraits (both human and animal) as well as specific Master Copies of your favorite classical paintings. Please contact us via WhatsApp or Email to discuss sizes, references, and pricing.
Q: How do I pay for my order?
A: We use Direct Bank Transfer (SEPA/SWIFT) in Euro (€). Once we confirm your order details, we will send a formal PDF Invoice to your email address with all necessary bank credentials.
Q: Is international shipping legal and safe?
A: Yes, completely legal. Every artwork legally crosses borders. Before shipping, we present the artwork to an accredited expert from the Ministry of Culture of the Russian Federation to obtain an official export permit [INDEX]. The paintings are professionally packed in rigid, multi-layered protective packaging.
Q: Why does the reverse side of some canvas boards look rustic?
A: Most of our paintings are created on canvas board. Because the artworks mature in a natural, climate-influenced studio environment in Siberia, the backing paper may have cosmetic watermarks or an aged appearance. This is a normal part of our studio process and does not affect the front painting [INDEX].
Q: Can I order my painting with a frame?
A: By default, all paintings are shipped unframed to ensure safe and budget-friendly shipping. However, custom framing is available upon request. Contact us before payment, and we will find the perfect classical frame for your piece.
